Terms & Conditions

Updated: 21/07/2025

Please note that the Hire will not be considered as confirmed until the Booking Form and Terms and Conditions have been signed and received by MVIC, a deposit accepted, and confirmation of the booking given in writing by MVIC. All business is conducted in accordance with these Conditions of Hire, unless otherwise amended in writing by the Company.

Definitions Used

Company: means ZipAddress Limited, their sub-contrators and agents and includes their successors, assigns or personal representative.
Equipment: means mobile toilets, other mobile, or static unit facilities and equipment including all fixtures and fittings.
Hire: means the booking using equipment specific details of which are set out in the Booking Form.
Hirer: means the person, persons or their representative hiring the Equipment from the Company.
We, we, or us means ZipAddress Limited, owner of Mountain View Innovation Centre.

The Site

The Hire charges are based on the assumption that the site is flat level and solid with suitable access for the Equipment and associated motor vehicle(s).

The Hirer warrants that the vehicles and Equipment belonging to the Company will have suitable access free from all overhead obstructions, tree, hedges etc, and without buried pipes or other concealed services that may suffer damage occasioned by the transport, use erection/installation and/or dismantling/removal of the Equipment.

The Company reserves the right to charge for any damage caused to vehicles and Equipment belonging to the Company due to unsatisfactory site conditions and/or access.

The Company reserves the right to charge for delays and additional labour time required in connection with works/delivery/collection and time spent due to the unsuitable site conditions and/or soft ground due to inclement weather, or any other condition. Current rate of £30.00 per hour per employee will be charged without prejudice. Note: One hour maximum site time is allowed for delivery and collection.

The Company will not be responsible for any making good or repair of damage to the site howsoever caused. The Hirer shall be responsible for providing and installing any connections required to mains services where necessary, unless otherwise agreed in writing and charged. All units require 16-amp power and to comply with Health and Safety Regulations connection through a C form socket.

If collection of the Equipment is delayed beyond the recorded date for any reason i.e. marquee restricting access, inclement weather etc, the Company reserves the right to charge for additional hire at the rate of 15% per day of the quoted daily hire charge, or a full rental rate if a subsequent order cannot be fulfilled, due to the non-availability of the unit (which ever being appropriate).

Liability

The Company accepts no liability whatsoever in respect of third-party claims or for consequential loss or damage of any kind and the Hirer shall indemnify the Company against third party claims unless such liability be caused by faulty materials or workmanship or negligence on the part of the Company.

The Company accepts no liability whatsoever in respect of any malfunction of the Equipment if the duration of the hire or numbers utilising the Equipment exceeds that stated in the Quotation.

The Company accepts no liability whatsoever in respect of any malfunction of the equipment due to weather conditions – such conditions may be, but are not limited to, very hot or cold weather or flooding etc.

The hirer accepts full responsibility for the safety and proper use of the Equipment for the duration of the hire period. This includes ensuring that all users follow appropriate health and safety measures. Furthermore, the hirer acknowledges that they are responsible for any accidents, injuries, or incidents involving users of the Equipment. The Company accepts no liability for personal injury arising from improper use or negligence. Additionally, the hirer is responsible for keeping the floor inside the unit clean, dry, and free from spills or obstructions that could pose a slip or trip hazard.

Title

The Equipment and accessories remain the property of the Company at all times. The Hirer will allow the Company reasonable access to the Equipment during the hire period.

The Hirer shall keep the Equipment in his/her own possession and control, and free from all legal processes and undertakes that no mortgage deed, bill of sale or any other legal instrument or private arrangement whatsoever shall be exercised whereby other person, lien, or company other than the Company shall acquire any lien or rights whatsoever in connection with the Equipment.

Subletting

The Hirer will not sublet or rehire the Equipment without the expressed written permission of the Company.

Delivery

Where the Hirer has agreed to position the Equipment in a specific location, the Hirer must have an authorised representative available at the time of delivery to instruct the Company regarding that position.

Should suitable access or a suitable site for the Equipment and associated vehicles not be available and the delivery of the Equipment is not possible then the Company reserves the right to not complete delivery and no refunds will be given. The Hirer will pay extra for any further time or attendance including any attempt by the Company to carry out delivery, collection or servicing which is unsuccessful or delayed due to the Hirer’s acts or omissions.

The Equipment

The Hirer shall indemnify the Company and be responsible for all expenses involved arising from any breakdown, wilful damage and any loss incurred by the Company due to negligence loss and/or misuse of the Equipment by the Hirer or persons using the Equipment on a time and replacement cost basis currently in use by the Company at the time.

No smoking or vaping is allowed in the Equipment. It is the Hirer’s responsibility to ensure that their guests comply with this requirement.

If any damage (excluding reasonable wear and tear resulting from reasonable use) is caused to the floor of the Equipment the Hirer shall be liable to pay the Company a minimum fee of £750.00 to make good the damage. Such damage may include but is not limited to cigarette burns caused by smoking in the Equipment, damage caused by guests wearing unsuitable footwear (for example golf spikes or football boots).

The Hirer will be responsible for the cost of replacing any items missing or stolen from the unit in addition to an administration fee, up to a combined sum of £500.

The Hirer shall not move the Equipment from the site or position it was delivered or consigned to without agreement in writing by the Company.

The Equipment must be returned to the Company in the same condition as it was when it was delivered to the Hirer (except for reasonable wear and tear resulting from reasonable use). Failure to leave the Equipment in a good condition requiring additional cleaning services will incur an Additional Cleaning fee of a minimum of £100.00 to be paid by the Hirer to the Company.

For hires spanning multiple sessions or days, the Equipment must be cleaned after each individual session by the Hirer to maintain hygiene, usability, and the professional appearance expected of the Company’s brand. Failure to do so will incur additional charges, as the Company will arrange for its own cleaning contractors for the remaining period of the hire, with all associated costs to be borne by the Hirer. These costs will be determined at the discretion of the Company. Furthermore, any unreasonable mess left in the Equipment, beyond what is expected from normal use, will also incur additional cleaning charges. The Company reserves the right to inspect the Equipment at any time during the hire period to ensure compliance with these requirements.

The Equipment has capacity for up to 250 people over an 8-hour period without servicing. Additional unplanned use resulting in overfilling of the waste tank will incur an additional £500 + VAT charge for emptying on-site, in addition to a possible charge for any consequential damage to the Equipment.

Hire Charges & Payment

The hire charge and delivery and collection charges for the Equipment are as specified in the booking correspondence.

All rates are quoted in GBP and are subject to VAT.

The period of hire and maximum numbers utilising the Equipment is as stated in the Booking Form.

Bookings are only accepted and confirmed on receipt of a 25% deposit.

In the event of cancellation for any reason the Company reserves the right to levy cancellation charges as follows:

Final delivery of the unit is subject to full payment of all hire costs 1 month prior to your event.

Overdue accounts are subject to a 5% surcharge per month.

Should Government legislation due to COVID-19 prevent your event taking place or restrict the number of guests permitted to attend to less than 30, we will issue a 100% refund of monies paid in respect of the hire of the equipment.

Acceptance of the Equipment on site by the Hirer shall in itself constitute acceptance in full of the above conditions.

Promotional Considerations

Any advertisements or promotional materials in connection with your function that specifically reference any name or logo of MVIC, ZipAddress Ltd or other subsidiary companies must be submitted for approval before publication, and must not claim that the event is the responsibility of ZipAddress Ltd.

The following should be completed in agreement to the details given on the Booking Form and the Terms and Conditions of the hire: